RETURN & REFUND POLICY
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost.
Customer Service Team In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number +91 9081234572 (10AM – 7PM on Monday to Friday) or Email at firstname.lastname@example.org.
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:
- Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the accessories, IMEI stickers, in the same condition in which you received it. The product must also be in its original package.
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- To complete your return process, we will need a receipt or proof of purchase or invoice copy.
We will process the refund after receipt of the product by Magic Yantra or its business partner. All refunds will be routed through original payment gateway. Refund will be processed based on the mode of payment of the order.
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
Late or missing refunds (if applicable)
If you haven’t received your refund even after 7 days of processing your return, please check your bank account again. Otherwise, contact your credit card company; it may take some time before your refund is shown in your balance. You can always contact your bank branch. Usually, there is some difference in time before a refund is displayed in your account.
If you have done all of the above and you still haven’t received your refund amount, please write to Magic Yantra at email@example.com.
On sale products (if applicable)
Only items that are regularly priced are eligible for a refund. Products that are bought on sale and other special offers cannot be refunded.